Guide: configure Microsoft 365 calendar integration

This guide provides step-by-step instructions for configuring Microsoft 365 to work with the GOGET platform.

Applies to: Exchange Online, Microsoft 365

This article covers:  

• Step 1: Add a service account
• Step 2: Add & configure room resource calendars
• Step 3: Add room resource calendars to service account's calendar list

Step 1: Add a service account

1. Log in to the Microsoft 365 admin portal: 
   https://admin.microsoft.com/ using an admin account.
2. Add a regular user that will act as the service account for the integration. We recommend using an identifiable email address, such as goget@domain.com.
   • We recommend disabling Multi-Factor Authentication (MFA) for the service account, as recommended by Microsoft in this article.
   • Make sure it's licensed for AT LEAST email access. 
   • Note! You can use an existing user account as the service account if preferred.

Step 2: Add & configure room resource calendars

1. Log in to the Exchange Admin Center: 
   https://admin.exchange.microsoft.com/ using an admin account.
2. Go to “Recipients -> Resources” in the main menu.
3. Add new or edit existing room resource calendars to reflect your organization’s meeting rooms.
4. Click a room resource you want to sync with GOGET and under the tab “Delegation” click “Read and manage (Full Access)”.
   
5. Add the service account by pressing "Add members".
   • GOGET uses delegated access, meaning the platform can only access calendars that the service account has explicit permission for.
   • Note: it can take up to 48 hours for changes to propagate in Microsoft 365.
6. Repeat steps 4–5 for all room resources you want to sync with GOGET.
7. Sign out of the admin account.

Step 3: Add room resource calendars to service account's calendar list

1. Log in to Microsoft 365 Calendar: 
   https://outlook.office.com/calendar using the service account.
2. Press “Add Calendar -> Add from directory”.
3. Choose the service account email under "Please select an account...".
4. Enter the name or email address of a room resource in the "Enter a name or email address" field. Under “Add to”, choose “Other Calendars” (or create a new calendar group if needed).
5. Repeat steps 2–4 for each room resource.
6. When complete, all room resources should be listed in the left sidebar under "Other calendars".
7. Well done! Microsoft 365 is now properly configured with a service account, the necessary permissions set for room resources, and those calendars added to the service account’s calendar list - allowing the GOGET platform to automatically access and display them.
   • Note: If the calendars do not appear in GOGET, try removing and re-adding them. Occasionally, Microsoft 365 may experience issues in propagating new settings.

What's next:

Step 2. Integrate with calendar provider