This information applies to an older generation of our software that has reached End of Life. Existing users can contact support for help migrating to the new platform.
Applies to: Room Display 4/5/6, Room Finder, Booking Kiosk Pro
Unfortunately issues will sometimes occur. For resolving this we have a built-in Debugging Tool which writes a log file that our technical department (for clients with support agreements) can analyze to identify what is causing the issue.
Send debug log
When there is an issue, there are two alternatives for sending the debug log file: Direct or Client. Direct will use built-in SMTP settings to send directly to GoGet Support for further analysis (if you are running a rooted unit or Room Sync you need to use this option). Client will open the default mail client for your device and attach the log to a mail message.
- To send the log go to General Settings -> General Device in the app
- Press Send for either Direct or Client
If you see a message that the error log is empty, then Debugging has not been able to catch the problem. Repeat the process in 24 hours and try to send again.