Solutions to the most common issues with our Room Display X app.
Applies to: Room Display X
This article covers:
Issue: Android OS consumer tablets turn black/app is closed after a few days
Issue: "No working calendar" error on display
Issue: Android OS consumer tablets turn black/app is closed after a few days
For third-party Android OS tablets, devices may turn black or display the Android OS home screen after the app has been running for a couple of days.
How to resolve:
This issue is most often due to one of these things:
- Manufacturer pre-installed software: The device manufacturer has installed software that automatically kills apps running continuously, often to reduce battery consumption, or to free up unused space by scanning for rarely used apps. This is a known issue affecting many apps like Room Display X that require 24/7 operations and we recommend visiting the webpage Don't Kill My App for tips on how to disable these features on your specific device.
- App not device admin: In general we recommend that Room Display X should be set as Device Admin in Android OS. See section "Set Device Admin" in this article for how to activate this.
- Charging issues: The devices do not receive proper charging. Using non-manufacturer chargers and USB cables longer than 2 meters can affect the charging power for tablets. With the wrong type of charger and a cable that's too long, the devices might not receive enough power to sustain continuous usage.
In order to definetely avoid this issues we recommend a professional grade hardware designed with 24/7 operations in mind such as the GOGET One device.
Issue: "No working calendar" error on display
If the Room Display X app does not have a functioning calendar connection it will show an error on the display.
How to resolve:
This error can be caused by one of the following:
- Calendar integration needs re-authentication: Occasionally, your calendar provider (M365/Google) may require re-authentication for your calendar integration. To resolve this, log in to the web admin dashboard and go to "Manage -> Calendars", then click on your integration. If re-authentication is needed, an error message with further instructions will be displayed.
- Calendar is not properly assigned to the room: Log in to the web admin dashboard and navigate to "Manage -> Workspaces". Click on the room associated with the meeting room display. Under the "Room Settings" tab, ensure that the "Add calendar" field has been correctly assigned to the room.
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Calendar settings not pushed to the device: Ensure that the calendar settings are applied to the device by clicking the "Save" button at the bottom of the "Room Settings" tab for the corresponding meeting room in the Workspaces section.